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NIUSIpart of the Education Reform NetworksMediation and Conflict Resolution in a Multicultural Context: New Skills for Student Development ProfessionalsWith the increase in violence over the past few decades, academic and human development practitioners have tried to better understand the dynamics of conflict and develop effective intervention and prevention strategies. There is an ever-deepening appreciation for the mediation process. The mediation process is a powerful problem-solving and educational tool since it utilizes the parties themselves to develop an agreement to resolve the conflict. Student development professionals are ideally suited to learn the skills of effective mediation. They already understand empathic listening, reframing, and human dynamics. They need only learn the theory and practice of the mediation process itself.
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